Automatic Voucher Claim

Feature Released November 2020.

All bookings made with a travel date will automatically be claimed and submitted for payment. Open dated vouchers will still need to be claimed following the steps shown HERE.

Once a booking with a travel date has been made, the system will automatically claim the voucher overnight. Depending on the travel date the voucher will either be automatically added to a draft remittance or sit in step 2 waiting for the travel date to arrive.

  • Scenario 1: 
    • If the Travel Date falls between the 1st and the 15th of the month and today's date is the 10th, your voucher will be automatically claimed and immediately added to a draft remittance. 
  • Scenario 2: 
    • If the Travel Date falls between the 16th and the last day of the month and today's date is the 10th, your voucher will be automatically claimed and sit in step 2 till it is released on the 16th and automatically added to the next remittance.

Open dated vouchers will still need to be claimed following the steps shown HERE, but once claimed the voucher is automatically added to the current draft remittance. 

The draft remittances are auto submitted for payment on your behalf on the 1st and 16th of each month. The invoice number is automatically created and will be made up of a unique # and the invoice submission date. 

You can view your draft remittance and see all the vouchers that have been added by going to 'My Claims' > 'Claim Vouchers' > Step 2 'Create Remittance' and click 'View':

By clicking 'View' and new window will open where you can now see all the vouchers that have been added to your remittance, ready to be:

As default, this feature is turned ON for all operators. Should you wish to turn this feature OFF please go log into your account and go to 'My Details' and scroll down to 'Operator Settings' and toggle 'Automatic Voucher Claim' to OFF:

PLEASE NOTE: Toggling this feature to OFF means you will have to manually claim ALL vouchers and manually submit the invoice for payment. 

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